1. The Disruption (Challenge the Model)
You think drama is caused by "Bad Apples."
But then you hire Jessica, and 3 months later... the drama is back.
The problem isn't the Apple. It's the Barrel.
2. The Anchor (The Familiar Experience)
If water flows fast (a river), it is clean.
If water stops (a stagnant puddle), mosquitoes breed.
You can swat mosquitoes, but if the water stays stagnant, they come back.
3. The Reorganization (The "Oh" Moment)
Drama is the Mosquito. Idle Time is the Stagnant Water.
When the team is winning and productive (Flowing Water), they don't have time to hate each other. They are too busy high-fiving.
4. The Why (The Mechanism)
This is "Negative Bonding."
- Shared frustration → Bond by complaining.
- Shared victory → Bond by celebrating.
You need to switch the bonding source.
5. The Solution (Compression)
The Momentum Rule:
Keep the water moving.
Remove frustrating, stagnant tasks (like cold-calling no-shows) that make them hate their job.
When the schedule fills up automatically, the team feels successful.
- Success kills drama.
- Winning teams don't gossip.